Terms & Conditions

The undersigned Guest will be signing on behalf of themselves as well as every guest staying in the Eh Frame on the above signed Rental date/dates.

Free cancellation any time before 30 days of check in date. Cancellation within 30 days of check in date, 50% will be non-refundable.


The Eh Frame/Whispering Springs Inc. is not responsible for Acts Of God, Natural Disasters, an Act Of Government such as A Declaration of National or Local Emergency, or Other Incidents not within the control of the consultant, i.e. accident or sudden tragic circumstance.

It is agreed between The Eh Frame and the Guest if that The Eh Frame cannot render the services which it has agreed to provide for goods and services, and its inability to provide those services is due to circumstances which could not reasonably be foreseen or provided against, including but not limited to fire, flood, strike, electrical power failure, Act of God, or lawful acts of public authorities, The Eh Frame shall not be liable to the Guest for loss or damage, however sustained, whether direct or indirect, special or consequential.

The Guest further agrees that The Eh Frame may, at its sole discretion, choose to update or renovate its facilities and/or grounds or make cosmetic or structural changes to the facilities. In the event of any such alterations, the Guest shall in no way be entitled to a refund except in such circumstances where The Eh Frame is unable to fulfill the contract for goods and services. The Eh Frame agrees that any such changes will be made for the purpose of maintaining, updating or beautifying the property or in such circumstances where required to do so by government regulating bodies, or for the safety and wellbeing of any persons who attend or make use of the property.


Guests agrees to exercise all due care in caring for, and preserving the property of The Eh Frame. Guests shall remain responsible for all loss or damage to the rental and grounds up to and including actual replacement value for each missing or damaged item per cost.

The undersigned Guest agrees to not cause and not permit their guests, and pets to cause damage to the grounds, exterior and interior of The Eh Frame, including all construction, furnishings, shared areas, and accessories. The Eh Frame reserves the right to charge the Guest for any damages incurred during the event caused by the Guest themselves or their guest invitees. Any additional charges for damages will be sent to Guest via invoice. Unpaid invoices of over 30 days will be subject to a monthly 10% interest penalty.

The undersigned guests fully understands that for rentals/giveaways which takes place on the grounds of The Eh Frame (673 Turk Road, Grafton, ON, K0K 2G0), its representatives, shareholders, subsidiaries, parent corporations, ownership or the heirs or estates of the ownership, will not in any way be liable or responsible for any injury, illness, or death that results from the use of the facilities and grounds located at 673 Turk Road, Grafton, ON. Whether or not such injuries, illness or deaths were the result of negligence on the part of The Eh Frame or its operators, staff, owners or shareholders.
The undersigned guest waives their right and the right of any other guest(s), or visitors that they invite to the property, to take any legal action for any injury or death that results from the use or misuse of the staircases, balconies, fire pit, hot tub or outdoor skating rink.

The undersigned Guest shall at all times indemnify and save harmless The Eh Frame, its subsidiaries and parent corporation, its staff, management, owners, shareholders and representatives, as well as their heirs and estates from all actions, proceedings, claims (including claims based on negligence), demands, costs, liabilities, damages and expenses, arising out of the grounds or facilities located at 673 Turk Road, Grafton, ON or attributed wholly or in part to the serving or consumption of alcoholic beverages at The Eh Frame and/or Whispering Springs.

The Guests are aware and acknowledges that The Eh Frame is situated in a natural wilderness setting and will not be responsible or liable for any injuries or accidents sustained by the wilderness, including but not limited to contact with poison ivy, poison oak, poison sumac, ticks, bugs bites or wildlife.

The Guest(s) agrees and understands that The Eh Frame will be available from 3 PM onwards on the day of check in and that the rental must be vacated by 11 AM the day of check out.

It is understood and agreed to by the undersigned Guest(s) that The Eh Frame will not be held liable for the loss or damage of any personal items or belongings which have been brought onto the property or structures of The Eh Frame or its surrounding grounds.
The undersigned Guest agrees that all personal belongings including, but not limited to: decor, food items, wedding favors, cake, clothing, etc…shall be removed from the premises at the conclusion of the rental dates.

No animals are permitted on the property. If an animal is brought onto the premise the owner has the right to deny the guest access to the property.

The Guest(s) agrees to the house rules. There is a maximum of 8 guests, no events, parties or large gatherings, and no smoking.

Children are not to be left unattended in the house and need to be supervised at all times. If needed a baby gate at the base of the stairs and around the fireplace need to be properly used when small children are present.

The Guest shall be mindful of the surrounding neighbors and shall not be permitted to play loud music outdoors. Shouting, screaming and yelling outside (unless in the case of an emergency) are also not permitted in short-term rental accommodations in the Township of Alnwick/Haldimand and may result in a visit from the local by-law enforcement officer. Live musicians and DJ’s are not permitted on the premise and the Guest must comply with the local noise by-laws. Any noise complaints that result in a fine will be the sole responsibility of/and payable, by the Guest. In the event of receiving a noise complaint, The Eh Frame hosts will immediately notify the Guest(s), and the Guest must take immediate action to reduce noise levels to an acceptable level defined by The Eh Frame hosts.

In an effort to make the property safe and secure for the Guest as well as The Eh Frame hosts, security cameras are located on the property. All security cameras are located outdoors and are monitoring the surroundings of the house.


The Guest(s) hereby acknowledges and agrees to the following terms and conditions in consideration of being allowed to use the sauna, hot tub, and cold plunge amenities provided at the rental property located at [673 Turk Road, Grafton, ON K0K 2G0]:


The Guest(s) understand and acknowledge that the use of the sauna, hot tub, and cold plunge involves inherent risks, including but not limited to slipping, falling, drowning, burns, overheating, and other injuries that can result from the use of these amenities. The Guest(s) assume all risks associated with the use of the amenities.


The Guest(s) acknowledges that they are solely responsible for their actions while using the sauna, hot tub, and cold plunge. The Guest(s) to follow all safety guidelines, rules, and instructions provided by the property owner or manager regarding the use of these amenities.


The Guest(s) certify that they are in good health and do not have any medical conditions that would be aggravated by the use of the sauna, hot tub, or cold plunge. They understand that pregnant women, individuals with heart conditions, high blood pressure, or other medical conditions should consult a physician before using these amenities.  


If children under the age of 18 will be using the sauna, hot tub, or cold plunge, the Guest(s)  agree to supervise them at all times to ensure their safety. The Guest(s) understand that children must be accompanied by a responsible adult while using these amenities.

Children under the age of 12 should not use the sauna.

For teenagers, it is safe for them to use a sauna under adult supervision, provided they are old enough to understand and follow safety precautions. It is important to stay hydrated, limit the amount of time spend in the sauna and hot tub, and listen to your body’s signals to avoid over heating.


The Guest(s) hereby release, waive, discharge, and covenant not to sue the property owner, manager, or any affiliated individuals or entities from any and all liability for any injury, damage, or loss that may occur as a result of my use of the sauna, hot tub, or cold plunge amenities.


I agree to indemnify and hold harmless the property owner, manager, and any affiliated individuals or entities from any and all claims, demands, actions, or causes of action arising out of or related to my use of the sauna, hot tub, and cold plunge amenities.

I have read and understand this liability waiver in its entirety and voluntarily agree to its terms and conditions. I acknowledge that I am assuming all risks associated with the use of the sauna, hot tub, and cold plunge amenities for myself and all the guests on the property.